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Solutions Analyst

Location:Austin, TX
Exempt/Non-Exempt:Exempt
Benefits:yes
Employment Type:Full Time
Description:OpenSymmetry has helped pioneer the Sales Performance Management industry. We assist companies around the world manage their complicated variable pay and commission programs. As we successfully design and implement their system, the company gains knowledge from the powerful database about ways to improve the entire sales process, not just manage compensation. We would like you to join our team and help our Fortune 500 clients.

The Solutions Analyst is a key member of the Managed Services Team and is responsible for the delivery of business and technical operations to OpenSymmetry’s Managed Services accounts in the Americas region. With a key focus on growth through success, the Solutions Analyst is responsible for taking ownership of effectively operating business processes and systems to create a high-quality service for our clients.
We are looking for candidates with strong organizational and analytical skills with a structured approach to process management and execution. You should be comfortable working independently and in a team environment.
Duties:• Work as a part of an operations delivery team to manage and execute business and technical processes for our Managed Service clients
• Maintain clearly defined checklists to ensure all process steps are followed and deliverables conform to specific operational requirements
• Provide operational support and advice to client teams in relation to their ICM system and variable incentive schemes
• Operate Incentive Management applications to support the calculation and reporting of variable incentives for clients
• Provide production support to our clients by troubleshooting and fixing issues identified in system configuration that impact system processing
• Communicate with internal team management and members as required to resolve issues
• Implement small change to variable incentive plans or rules on client systems
• Provide on-site support to clients as required
• Provide support to clients transitioning a new Incentive Compensation System into their organization
• Test and verify newly implemented variable incentive plans
Qualifications:• 2+ years working within a financial operations team
• 1+ years of client engagement
• ITIL or other process certifications desirable but not essential
• Strong excel skills
• Strong analytical and problem solving skills
• Good communication skills
• Exposure to an ICM application (Callidus, Varicent, Xactly) desirable but not essential
• Location: Austin, US

The Company may revise this job description from time to time as business needs require. It is not intended to be an exhaustive listing of all the functions of the job, nor is to limit the Company right to assign other functions to an employee in this position. This job description does not constitute a written or implied contract of employment.

OpenSymmetry is an Equal Opportunity Employer (EOE). Qualified applicants are considered for
employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability,
or veteran status. If you need assistance or an accommodation during the application process because of a
disability, it is available upon request. The company is pleased to provide such assistance, and no applicant
will be penalized as a result of such a request.


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